Returns & Exchanges

At Sezo Official, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unused condition.

1

Initiate Your Request

Log in to your Sezo Official account and navigate to your order history to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached and the packing slip is included inside.

3

Ship the Item

Affix the pre-paid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing