Frequently Asked Questions

Everything you need to know about shopping with Sezo Official.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to our tracking portal to monitor your delivery status.

Which payment methods do you accept?

Sezo Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer international shipping?

Currently, we ship to select international destinations. Shipping costs and delivery times for international orders are calculated at checkout based on the destination.

Are your products covered by a warranty?

Yes, all Sezo Official products come with a standard 12-month manufacturer warranty against defects in materials and workmanship.